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Frequently Asked Questions

Are you new to electronic cigarettes or new to our web site? No problem, we understand you may have many questions. Here are the answers to frequently asked questions. Feel free to contact us if you still can't find your answers here.

Table of Contents

  1. General
  2. Ordering
  3. Shipping
  4. Product

 

General

  1. How does Zemo work?

    Zemo is an electronic cigarette with a replaceable cartridge containing exclusive Zemo flavors, and runs on a small rechargeable battery. When you inhale (drag on the cigarette), it activates the flavor cartridge vaporizing the solution into a mist.

  2. Who should use Zemo?

    Zemo can be purchased and used by anyone over the legal smoking age for the state you are in.

  3. Who should not use Zemo?

    Zemo should not be used by children, women who are pregnant or breast feeding, people with heart disease, high blood pressure, diabetes or taking medicines for asthma or depression. Consult your physician before using any electronic cigarette product.
    CALIFORNIA PROPOSITION 65: Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.

  4. Where can I purchase Zemo?

    Zemo is available for purchase 24/7 on the Internet through our secure site and at select local stores.

  5. Why is Zemo better than other electronic cigarettes?

    Zemo packaging and price makes it affordable and easy to take with you. Zemo comes in a compact and sleek pack that can hold your flavor cartridges and battery with USB charger, all in a high quality soft-feel case similar in size to a normal cigarette pack.

  6. Does Zemo produce smoke?

    No. Zemo produces a vapor that looks like smoke, but disappears in seconds.

  7. Can I smoke Zemo anywhere?

    Zemo does not burn tobacco. Zemo produces an odorless vapor that disappears in seconds, so it can be smoked in bars, restaurants, planes, offices and many other places where normal smoking bans are in effect. If unsure, check with the location before using Zemo.

  8. What flavors are available?

    Zemo has developed two exclusive flavors: Classic Tobacco and Menthol. Zemo also releases seasonal flavors on a limited basis.

  9. Is Zemo better for me than traditional cigarettes?

    Zemo does not have the additives of traditional cigarettes. It simulates the smoking experience without the tobacco, ash and smell.

  10. Can Zemo be used to quit smoking?

    Zemo is not approved by the FDA as a smoking cessation device. Zemo is not intended to treat, prevent or cure any disease or condition.

Ordering

  1. Who can purchase Zemo?

    Zemo can be purchased by anyone over the legal smoking age in the state where they reside.

  2. Is my online purchase via credit card secure?

    Yes. All transactions are processed using SSL (Secure Sockets Layer) technology designated by a padlock icon in Internet Explorer and Firefox. SSL encrypts the transmission of your payment information and only the parties to the transaction can read it. We never share your information with a third party.

  3. What methods of payment do you accept?

    We accept Visa, MasterCard and Discover Card. If you do not have a credit card, you may apply for a credit card at CreditCardXpo.com today.

Shipping

  1. To the continental USA

    Zemo electronic cigarettes can be purchased and shipped to US addresses. There are two ways to ship your product: Free shipping for order over $25 via the United States Postal Service (USPS). If you elect free shipping, we cannot guarantee or accept liability for lost orders. We also offer Free USPS Priority shipping for orders $100.00 and higher.

  2. International shipping

    International orders are welcome. Zemo is experienced with international orders. We have successfully shipped to over 100 countries. Please note, that not all countries allow for the import of electronic cigarette products. You are responsible for knowing the laws of the country you wish to have it shipped to. Failure to familiarize yourself with your own country’s laws could result in delays or seizures of your order. Shipping delays caused by customs are beyond Zemo’s control.

  3. How long does it take to receive my order?

    Orders are shipped within 1-2 business days of email order confirmation.
    For Free Shipping delivery times are typically 5-7 business days depending on the destination. Zemo is not responsible for delivery for free shipping orders through USPS First Class. You must inquire about shipping concerns at your local post office. USPS Priority delivery times are between 1 and 5 business days. 
    Please Note: Delivery estimates are calculated from the date your package is shipped and do not include order processing times.

  4. How do I know my order has been shipped?

    You will receive email notification with your order tracking number. USPS needs 24 hours before the tracking number is available on their website.

  5. APO/FPO Shipping - APO/FPO Addresses?

    Due to regulation changes at the USPS, Zemo is no longer able to ship lithium ion products to APO/FPO addresses. Orders that contain Starter Kits, Batteries, or Packs will not be able to be shipped. Orders that include flavor cartridges, USB Chargers, and Wall chargers will ship as normal. Please refer to the USPS link for all the details.
    http://pe.usps.com/text/pub52/pub52un.htm
    http://about.usps.com/postal-bulletin/2012/pb22336/html/updt_012.htm

Product

  1. How big is Zemo?

    Zemo Rechargeable is 3.5 inches long and 0.31 inches wide.

  2. What is a Cartridge/Cartomizer?

    The Zemo cartridges are a combination of a cartridge and an atomizer in one unit. They are designed to offer the best possible user experience.

  3. How long does each cartridge last?

    Zemo Starter Kit cartridges and Zemo Disposables supply approximately 500+ puffs depending, equal to approximately two packages of traditional cigarettes.
    These are estimates, actual results may vary for each individual depending on how the product is used.

  4. How long does each battery last between charges?

    All Zemo batteries are constructed using the latest lithium-ion technology and rechargeable batteries should last for 150-200 puffs before requiring a full recharge.
    These are estimates, actual results may vary for each individual depending on how the product is used.
    Please note: Zemo Disposables do not contain batteries and cannot be recharged. After use, please dispose of in a thoughtful manner.

  5. How long does it take to recharge a battery?

    On average, a fully discharged Zemo rechargeable battery will take approximately 1.5 hours to fully recharge with the USB charger.
    For safety and warranty purposes, use only approved Zemo accessories to charge your batteries.

  6. How much nicotine is in each cartridge?

    Zemo Starter Kit cartridges are available in 3 levels of nicotine strength: Regular (Approximately 1.6% nicotine), Light (Approximately 1.1% nicotine), Zero (0%).

  7. What are the liquid ingredients of Zemo cartridges?

    Ingredients: Nicotine (when applicable), Vegetable Glycerin, Natural Flavors, Distilled Water.

More Questions?

If you didn't find your answers here, please contact us.